Writing to #patients?


I had the pleasure this week of joining the amazing Dr Arvind Nagra (do follow her on Twitter @arvnagra) at a great study day at Southampton entitled #Movingonup

We focused on moving from children’s services into adult care. There were great presentations that stimulated lively debate, yet one really challenged me, @CharlieTomson asked ‘are we writing directly to patients & copying in GPs?’

Despite guidance from Association of Medical Royal Colleges http://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf it’s not happening routinely. Charlie (only his mum calls him Charles) outlined his approach, an understandable summary along with actions for the patient, GP and other relevant people, followed by next steps (see the simple template below from Charlie).

Twitter engaged with the conversation and @LiviBF summed up the impact of being written to beautifully ….

What do you think? Should we make writing to patients an #AlwaysEvent https://www.england.nhs.uk/always-events/

This great blog by @ChrisGrahamUK CEO at @pickereurope explores this further, thx Chris!